Return Policy

Superior Communications will honor the warranty provisions specified on product packaging and warranty provisions specified, in writing, with bulk purchases, generally one (1) year. Warranty language pertains to defects in workmanship and materials and does not cover buyer’s remorse or damage caused through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or natural disasters.

 

Upon verification of defects, products will be replaced or credit will be issued, at Superior Communications’ sole discretion. Customer will not receive replacement or credit for returned products which are deemed to not be defective and such products will be returned to the customer at the customer’s sole expense.

Stock Balancing and Other Returns:
All Stock Balancing requests must have prior approval from Channel Director and be specifically allowed in writing within the customer’s contract or “Deal Sheet” when the account is established.

Stock Balancing will require either a 2 to 1 offsetting order.

Superior Communications will also issue return authorization where customer receives product in error, where customer receives duplicate shipments, where product is damaged in transit, and where product is incorrectly packaged.

Download the Return Authorization Form (PDF)

Accepting RMA Product:
No return will be accepted without a return authorization number (RA). Please fax the completed RA Request Form to (626)587-8973. All forms must be filled out completely; forms not properly completed will not be processed.

Once an RMA number has been issued, please pack the products securely, write the RMA number and the box count clearly on the outside of each carton, seal the carton, insure the contents, and ship
prepaid to:

Superior Communications
RA Department
15861 Tapia Street
Irwindale, CA 91706

Please Note: The RMA will be valid for 30 days from the date of issuance. If the RMA is received after the 30 day grace period, it will be refused and returned at the customer’s expense.

Returns will not be accepted without a return authorization number (RMA) and box count. Products shipped to Superior Communications without a proper RMA number or box count will be refused and returned to sender. No collect shipments will be accepted. Products damaged in transit will not be accepted for warranty. Shipments should be insured.

All returns will be checked and accounted for and quantities received must match the approved items listed on the request. All non-Superior merchandise or product will be refused and returned at the customer’s expense.

For all non-Bluetooth product, products must be returned in the original packaging and must be in the same condition as Superior originally delivered them to the customer, including all components. In the event any components are missing, the product will be refused and returned at the customer’s expense.

All Retail Bluetooth product returned must include proof of purchase, must be in the original packaging, and must be in the same condition as Superior originally delivered such product to the customer, including all components. In the event any components are missing, the product will be refused and returned at the customer’s expense.

All Wholesale Bluetooth product returned must be in the original packaging and must be in the same condition as Superior originally delivered such product to the buyer, including all components. In the event any components are missing, the product will be refused and returned at the customer’s expense. Returned Wholesale Bluetooth product will be triaged and any product deemed to not be defective will be refused and returned at the customer’s expense.

For further information please contact us at: RMA@superiorcommunications.com

You can download the Return Authorization Request Form here.