Shipping Policy

  • Orders placed after 10AM PST will be shipped the next business day.
  • Expedited orders placed by 9AM PST will be processed and shipped the same day.
  • Orders received on weekends or holidays will be processed the next business day.

Shipping Costs
Shipping costs for orders placed through Superior's On-Line Ordering site will be charged as follows:

Standard & Promotion Items

  • These items will be charged applicable shipping rates based on the terms of your customer contract.
  • Any rush or overnight orders will have expedited shipping rates apply.

Back Ordered Items

  • All items placed on back order will be shipped based on the same conditions as Standard & Promotion items. Shipping modifications made to the order will be adjusted by the Sales Administration Department.
  • Expedited shipping rates will apply to all back orders unless otherwise indicated by the customer.

Outlet Items

  • All outlet items will be charged applicable shipping rates. Terms of your customer contract do not apply to outlet items.
  • Outlet items may not be back ordered.
  • All outlet items are sold on a first-come, first-serve basis.
  • When a outlet item is sold out, orders for that item will no longer be filled.
  • Any outlet item that is “Out of Stock” will be cancelled from open orders.

Order Fulfillment Practices & Split Shipments
Ordering items with different availabilities? We won’t let out of stock items hold up the rest of your order!

  • Orders that can be immediately fulfilled will be charged for shipping based on weight and zone for the entire order as indicated by the terms of your customer contract.
  • Orders that can only be partially fulfilled may be delivered in separate shipments. Each shipment will be charged based on weight and zone as indicated by the terms of your customer contract only for the product being shipped.
  • Orders that cannot be immediately fulfilled due to lack of stock may be sent in separate shipments as items become available. Each shipment will be charged based on the terms of your customer contract at the time the product ships.